ChamSpy appreciates your visit to our websites and thank you for your interest in our company, our products and services. ChamSpy takes the protection of your personal data very seriously. The following policy will show you what kind of data is necessary to be processed and how we ensure the protection of your data.
Controller respectively Provider
ChamSpy providesthis website. In accordance with Art. 4 para. 7 General Data Protection Regulation (“GDPR”), ChamSpy is the controller of your personal data.
Data Protection Officer
ChamSpy appointed Mr. Mark as external data protection officer, who can be reached at privacy(at)chamspy.net
Categories of Data
ChamSpy collects and processes different categories of personal data depending on the respective service used by you. The following outlines the categories of data which need to be processed.
I. Use of ChamSpy's products
1. Protocol Data: When you visit the ChamSpy website for informational purposes, i.e. you are not logged into a ChamSpy account and/or register for any service or feature, we collect the following personal data transmitted by your server:
· IP address
· Date and time of the request
· Time zone difference from Greenwich Mean Time (GMT)
· Content of the request (specific site)
· Access status / HTTP status code
· Volume of data transmitted each time
· Website from which the request comes
· Operating system and its interface
· Language and version of the browser software
· The country of origin for the visitor
2. Cookies: Furthermore, when you visit our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to ChamSpy.
II. Submit a Ticket
Email-address: If you submit a ticket for your product from ChamSpy, ChamSpy will collect your email address.
III. Buy Now Feature
First name, Last name, Country, Address, ZIP code, City, Phone, E-Mail Address, payment method: Based on your consent We will collect your first name, last name, address, Zip code, city, phone, email address and your chosen payment method if you purchase ChamSpy product from our website. The Payment Token will be provided by the Payment Service Provider as a record of the transaction. Required fields necessary to conclude the transaction are specially marked; any additional information is voluntary and based on your consent.
IV. Newsletter Subscription
Email-address: If you sign up for an account of our product, ChamSpy will collect your email address by obtaining your consent. If you do not confirm your email address, ChamSpy will delete your newsletter request after 3 months. You may unsubscribe from the newsletter at any time.
Purpose and Legal Basis for Processing
To the extent ChamSpy is required to process any of your personal data in order to comply with a legal obligation we are processing your personal data on basis of Art. 6 par. 1 c) General Data Protection Regulation (“GDPR”).
I. Website use:
we collect the following data to improve user experience for business purpose such as
to understand the performance of our websites that hold ChamSpy product, business or support information;
· to communicate with you about our products and services;
· to develop and manage our brands, products and services;
· to serve our business improvement needs;
· to develop and carry out marketing activities.
· Legal basis for processing personal data outlined under C. 1. is a user agreement concerning the use of our website, i.e. Art. 6 para. 1 lit. b) GDPR.
II. Contact our Sales Team:
ChamSpy needs to process your personal data in order to answer your request when you submit an inquiry by live chat. Legal basis for processing your personal data is a service agreement, i.e. Art. 6 para 1 lit. b) GDPR. The legal basis for processing your additional data based on your consent is Art. 6 para. 1 lit. a) GDPR.
III. Submit a Ticket:
we will process your personal data to answer your inquiry when you submit a ticket which relates to one of our products. This feature is used for our business purpose of identifying our products users and providing service resolution for our customers. Legal basis for processing your data is our contractual obligation to perform on our contract, i.e. Art. 6 para. 1 lit. b) GDPR.
IV. Buy now feature:
If you purchase our product by said means, ChamSpy needs your personal data for the performance of a contract. This information is required for our business to serve the purpose of
· to receive and manage customer payments; and
· to collect and recover money that is owed to us.
Legal basis is therefore Art. 6 para. 1 lit. b) GDPR.
V. Newsletter Subscription:
If you sign up for our newsletter, ChamSpy needs your personal data in order to send you the newsletter. Newsletter help us to serve our business purposes such as
· to manage our relationship with you or your business; and
· to develop and carry out marketing activities.
Legal basis for providing you with the newsletter is your consent in accordance with Art. 6 para. 1 lit. a) GDPR, which you may revoke at any time with effect for the future.
VI. Signing up for ChamSpy:
When you sign up for ChamSpy products, ChamSpy collects your name, email address of your choice, along with time, date and time zone of your signing in.
VII. License Auditing:
We will collect data generated by the monitoring features of our product.
ChamSpy has strong technical and organizational security measures to protect personal data against unauthorized disclosure and to ensure that only relevant employees who administer, maintain and further develop ChamSpy's product and services, will have access to your personal data. when you contact our support, our support team is required to process your personal data to answer your request.
We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.
Retention Periods for Personal Data
During the contractual relationship with you, ChamSpy retains your personal data no matter your subscription is for free or paid. Except when we believe we are required to retain the collected information by law, we will only retain collected information as described below.
In case you revoke consent or there is no purpose for processing, your personal data will be deleted. In some cases, ChamSpy is legally obligated to retain data for a certain period. Once this period has lapsed, ChamSpy will delete the data in accordance with data protection obligations.
Cookies from our domain will be saved on your machine for maximum a year while 3rd-party cookies from Zopim.com(our support system provider) can be 2 years. You can delete the cookies anytime from your browser.
II. Contact information:
ChamSpy is legally obligated to retain support feature requests from customers concerning product support inquiries for 3 months. With regard to personal data provided through contact requests, ChamSpy will retain such request for 6 months period following closure of the request and clean up such data on regular basis thereafter.
III. Submit a Ticket:
Personal data provided in connection with a ticket submitted will be retained for as long as the ticket is open. Once your inquiry has been answered, ChamSpy will retain such data for a 6 months period.
IV. Buy Now Feature:
ChamSpy will retain your Personal data related to product purchase, such as address, payment information and order date for a minimum period of six years in accordance § 257 HGB, and a maximum period of 10 years in accordance with § 147 AO.
We will retain your personal data related to a subscription to our newsletter for as long as the subscription is valid. Once you revoke your consent, we will delete your personal data entirely.
VI. License Auditing:
Personal data that we collect in order to carry out license auditing will be deleted from our online server 14 days after the defined license auditing period has elapsed. Personal data that we collect will be retained if you renew successfully during the 14 days after the license expired.
VII. Email Address:
If you provide us with your email address to receive ChamSpy's newsletter but do not confirm the confirmation email you received, ChamSpy will retain it for a period of 3 months.
When you contact our support, we will retain your personal data for a period of 6 months after the request has been resolved.
Disclosure of Data
ChamSpy will never sell or disclose your personal data to anyone without your content. Privacy is important. We share or disclose your personal data only with your content and as described below.
I. Data Processing:
We may share your personal data with third party service providers that may have access to or process your data to provide website, application development, maintenance, hosting, data transmission, data processing, and other services for us. However, we limit the data provided to these service providers to that which is reasonably necessary for them to perform their functions. In addition, they agree by contract to protect such data against disclosure.
II. Data Analyzing:
We may make certain automatically-collected, aggregated, or non-personally-identifiable data available to third parties to monitor network traffic or activity to assist third party partners in understanding our users'interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, or functionality available through the Service.
III. Disclosing by law:
We may disclose your data if required to do so by law or in the good-faith belief that such action is necessary to comply with state or federal laws (such as U.S. copyright law), in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
IV. Other Necessity:
We also reserve the right to disclose your data when we believe, in good faith, that disclosure is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of the Service or any facilities or equipment used to make the Service available, or (v) protect our property or legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
Confidentiality And Security
ChamSpy features security measures including 256-bit SSL encryption to protect against the loss, misuse or alteration of data placed under our control. We use reasonable and appropriate measures including security policies and web firewalls to help protect the integrity and security of personal data that we collect and maintain. We cannot, however, ensure or warrant the security of any data you transmit to us, and you do so at your own risk. We also cannot guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice through the website if a security breach occurs.
You may choose not to provide your personal data or provide incomplete/incorrect personal data. However, you should be aware that you may not be able to use the product or receive adequate support.
Automatic Decision-making and Profiling
Profiling ChamSpy does not use your personal data for automatic decision-making. ChamSpy uses your personal data for profiling, unless you changed your browser settings to prevent cookie placements.
· You may access your personal data to check and review such data;
· You may request a copy of your personal data;
· You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
· You may object to the processing of your personal data;
· You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.
· You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data.
Data Subjects Rights
Data subjects may exercise certain rights in relation to the processing of their personal data through ChamSpy towards you. Such rights might be accessing personal data, rectification, erasure, restriction of processing, data portability and objection to the processing. Data subjects have the right to lodge a complaint with a supervisory authority in relation to the processing of their personal data.